Average Score (171 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

171 Ratings

4.7 Average

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  • Joan B.09-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

  • Kathleen F.09-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Timely service. Appreciated the inspection video with details about the life left on various components. Then I could also text to request additional service based on the tech recommendations. And my car was washed and vacuumed!

    09-21-2025

    Thank you so much for the 5 star review of our service team. We appreciate your business.

  • Jay P.09-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Thomas E.09-13-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Treated with courtesy and vehicle maintenance was completed on time.

    09-16-2025

    Thank your for the compliments to our services team

  • Michelle L.09-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I have to bring the Tiguan back in. We are having the same issue after service of the check engine light flickering and car sputtering during acceleration. Spent $1500 and still have the issue. The service advisor and mechanic were all nice and gave us a discount but a still broken and unreliable car doesn’t help.

  • Kristen S.08-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Service was completed in a timely manner.

  • Mary H.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Absolutely the best VW Service Department!

  • Hyock L.08-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Mark H.08-22-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Went ok

    08-23-2025

    Thanks for the repeat business Mark let us know when you have some time and come in to go over more features on the new Tiguan it has changed quite a bit. I know how busy you are so you let us know. Enjoy your new VW and again thanks so much for your repeat business. Trisha Williams Volkswagen

  • Robert J.08-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Most professional service center that we have had the opportunity to experience.