Average Score (156 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

156 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Cameron E.11-24-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Staff is very friendly and helpful!

  • Yiqun L.11-22-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I went to Williams VW for tire repair. The service was completed very quickly, very well, and free of charge. They also washed my car. Very satisfied. Highly recommend.

  • Margaret M.11-20-2024

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2018

    Customer service reps are friendly and prompt; the work was done early; my car was not only washed but vacuumed inside.

    11-21-2024

    Thank you very much for your kind words about our service staff.

  • Tamary H.11-16-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Ethan M.11-15-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    Milton Bliss is scum and Steve cannot be reached.

  • Thomas W.11-15-2024

    TYPE:ServiceMODEL:PassatYEAR:2018

  • David V.11-14-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Milt and his team has always taken great care of us and our VWs

  • Julia B.11-14-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Tom L.11-14-2024

    TYPE:ServiceMODEL:JettaYEAR:2020

    Service writer gave me estimate as to time taken to complete - he was off by one hour and took off after 5:30 without letting me know when to go there or to follow up with me or let me know if some one would take his place. Poor communication. Cost of installing a battery was *0 dollars - in excess of other places. by close to 35 dollars. Not pleased with excessive cost, time taken to complete task and poor communication by the writer who left me in the dark waiting in the lobby. overall poor and expensive cost.

  • Robert J.11-13-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    VW service is precise and efficient!

    11-13-2024

    Thanks for the great review.