The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Aaron L.07-30-2025
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Overall, everyone was awesome. Victoria Recker was extremely responsive and transparent in her search of other dealerships for trade. Everyone was very accommodating on the transaction and able to deliver the vehicle and do everything else via email or remote meetings. The one knock was, when Victoria was off, James and I were supposed to have aligned, but he missed the time slated. He was apologetic, but that is the sole interaction that left a bit of distaste,
07-31-2025
Aaron,
Thank you for your compliments to Victoria our Internet Manager who handled your transaction for you over the internet. We hope your loving your new GLI Autobahn, we had to go tot Indiana to get you this very special car those manuals are rare. I understand the day of your delivery when we personally dropped this off to you at your home it took a little longer to get to your place than anticipated but we made sure to hit your before 3pm request. James is our Master Brand specialist and is always happy to provide concierge service. Hopefully you will love your new VW for years to come. Thanks again for doing business with us.
All the Best
Your Williams VW Sales Team
Daniel H.07-29-2025
TYPE:ServiceMODEL:JettaYEAR:2023
Quick and friendly response to me as a customer was very important. The immaculate lobby and garage area is a nice plus. I like being able to sit in the lounge and grab a soda while I wait as well.
Cali S.07-26-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
Service was done in two days, friendly & informed staff.
Danielle O.07-22-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
I received great service and was not charged for a tire patch and new battery in my key fob.
Jason J.07-18-2025
TYPE:ServiceMODEL:TiguanYEAR:2019
They provided an accurate estimate for the optional maintenance I requested and provided me a ride home and back even though I live almost 15 miles away. Williams VW doesn’t disappoint.
07-19-2025
Thanks so much Jason for the compliments to the team in Service we appreciate you.
Williams VW Service Team
Jo M.07-17-2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
David P.07-13-2025
TYPE:ServiceMODEL:JettaYEAR:2024
On time, always helpful, great staff
Ronald S.07-13-2025
TYPE:ServiceMODEL:JettaYEAR:2024
Made the repair experience convenient
Virgil A.07-11-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Appointment time was on the mark. People were professional. Work was done well.
07-12-2025
Thanks so much for the compliments to the Service Team we really appreciate it.
Williams VW Team
Donovan M.07-09-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The ease of scheduling the appointment; I was greeted immediately upon arriving by the service rep and the vehicle returned when promised.